Following are the provisions available with the bidders for grievance redressal: First step will be to raise the concern with the dealing officer(s) designated in the tender. If not satisfied with the response of these officers, matter may be taken up with the Grievance Redressal Mechanism, if any, prevailing in the organisation. There are various bodies within Government to review and address the complaint of bidders, like: • Under the Integrity Pact, if applicable in the tender, matter may be referred to Independent External Monitors (IEMs) defined in the tender. • There are various statutory provisions to handle such complaints like Vigilance Mechanism, RTI, etc. • There are specific divisions under Government to deal with specific sector grievances like DPIIT under Department of Commerce and Industry has a portal to lodge grievances on violation of Government of India’s Public Procurement (Make in India) order, 2017, Ministry of MSME’s Champion Portal/ Samadhan Portal to handle grievances pertaining to MSME sector, etc.

Various policies issued by the Government of India to support local Industries and boost Indigenisation of goods are as under: 1. Public Procurement (Preference to Make in India) order 2017 (revised dated 16.09.2020) The Policy is to encourage ‘Make in India’ and promote manufacturing and production of goods and services in India with a view to encourage income and employment. (For details refer : https://dipp.gov.in/public-procurements)(https://dipp.gov.in/public-procurements) 2. No Global Tender Enquiry No Global Tender Enquiry shall be invited for tenders up to Rs 200 Cr. However, for tenders below such limit, in exceptional cases, where there are special reasons for Global tender enquiry, prior approval for relaxation may be sought from Competent Authority (defined as Secretary (Coordination), Cabinet Secretariat)) 3. Procurement from countries sharing a land border with India As per the Order, any bidder from such countries sharing a land border with India will be eligible to bid in any procurement whether of goods, services (including consultancy services and non-consultancy services) or works (including turnkey projects) only if the bidder is registered with the Competent Authority. The Competent Authority for registration is the Registration Committee constituted by the Department for Promotion of Industry and Internal Trade (DPIIT). Political and security clearance from the Ministries of External and Home Affairs respectively will be mandatory. 4. Public Procurement Policy for MSEs – 2012 Ministry of Micro, Small & Medium Enterprises notified the Public Procurement Policy (PPP), in 2012. The objective of Policy is promotion and development of Micro and Small Enterprises by supporting them in marketing of products produced and services rendered by them. (For details refer : http://dcmsme.gov.in/pppm.htm.aspx)(http://dcmsme.gov.in/pppm.htm.aspx) 5. Startup India Startup India launched in 2016 is a flagship initiative of the Government of India, intended to build a strong ecosystem that is conducive for the growth of startup businesses, to drive sustainable economic growth and generate large scale employment opportunities. The Government through this initiative aims to empower startups to grow through innovation and design (For details refer : https://www.startupindia.gov.in)(https://www.startupindia.gov.in/) 6. Policy for Providing Preference To Domestically Manufactured Iron and Steel Products The Government had notified on 8th May, 2017 and last revised in Dec, 2020 a Policy for providing preference to domestically manufactured iron & steel products in Government procurement (DMI&SP Policy). The policy mandates to provide preference to Domestically Manufactured iron & Steel Products (DMI&SP) within Government Procurement. (For details refer : https://steel.gov.in/policies)(https://steel.gov.in/policies)

DPIIT’s Public Procurement (Preference to Make in India) order 2017 (revised on 16.09.2020) has mandated all Government departments / PSUs to publish their Annual Procurement Plan in their respective portals. Accordingly, based on these future product requirements, a prospective manufacturer may plan to invest.